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Shipping & Returns

Shipping & returns

 


You should inspect your delivery is correct and that all items are in full working order within 2 days of receipt.

We are unable to rectify any errors or replace faulty items after this period. Worn garments or used products cannot be returned under any circumstances. Dispatched orders cannot be cancelled or refunded.

Whitecraft must receive all returns within 7 days and any Goods received after that period will be dealt with on an individual basis. The Customer must take all reasonable care to ensure that all returned items be suitably packaged, and that the Goods are protected when being returned.
The Customer must provide to Whitecraft proof of dispatch to Whitecraft. In the event of Goods being returned without such proof, the processing of any claim by the Customer is likely to be delayed.

Where unwanted physical goods are returned to Whitecraft after the expiry of the 7-day return period but within a reasonable period of time Whitecraft reserves the right to levy a handling charge. A charge of 20% of the invoice value of the Goods returned, with a minimum charge of £10 will be levied on Goods which are not defective. The Customer must bear all the costs of returning any unwanted Goods to Whitecraft and provide proof of delivery.

Faulty goods under Warranty - Any defects in the physical goods which under proper use appear within a reasonable period after delivery and which are due to faulty materials, workmanship or design will be made good by Whitecraft either by repair or, at the sole discretion of Whitecraft, by replacement or refund.

Any claim for Goods or the defective parts should be returned together with proof of purchase and (if relevant), all complete accessories, instruction manuals and software and, wherever possible, in the original packaging. Any claim for defective Goods or parts must be made in writing (specifying the date of purchase and invoice number) within a reasonable period of time after delivery.

All warranties and conditions which are capable of being excluded by statute or otherwise are excluded from any contract provided that nothing in the contract shall affect the statutory rights of the Consumer or liability for death or personal injury caused by the negligence of Whitecraft.

Warranty seals applied to any Goods supplied by Whitecraft must not be removed or broken and any product without the warranty seals intact will be deemed to have had any warranty invalidated and the Goods will be deemed to have been accepted by the Customer.

The warranty period is from the date of purchase, If goods are replaced within this warranty period, the warranty will continue from the original date of purchase unless specifically agreed otherwise by Whitecraft in writing.

Due to a lot of the items on this site being delivered by download, Whitecraft will not refund items that are claimed to be defective, this is because the media can be copied and whilst almost all the claims are genuine, there have been a rise in false or misleading claims. Our engineers will test the item that has been downloaded from our server to see if there is a fault and if it is found there is, the file will either be sent once it is rectified and working or a refund may be given, at the discretion of the owners of Whitecraft.

These conditions do not affect the statutory rights of a Consumer under the Consumer Protection (Distance Selling) Regulations 2000 or any statutory modification thereof.

 

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